Your Satisfaction is our Priority
At Topanga Oil, we want you to be satisfied with your order. If you experience any shipment loss, damage or shortages we ask that you report them to us within 24 hours of receipt. Please e-mail us, using the contact page of our web site, with the following information: Your name, order number, e-mail address, mailing address, phone number and a description of the product damage or shortage.
As our products are perishable and/or considered food, all sales are final. Topanga Oil will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Topanga Oil is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS or USPS), but this, of course, is out of our control. To enjoy the benefits, full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card.
If there are special circumstances surrounding your desire to return a product, please contact us through our contact page. Please provide your name, order number, email address and phone number along with the reason you are requesting a return.